Privacy Notice

Who we are

DDC Management Consultancy Ltd, registered in England and Wales (Company Registration No. 16922819), is the controller of the personal information in enquiry and contribution emails handled by DDC. Lovable independently controls the technical-log processing described below. Registered Office: 3 Bucklands Wharf, Thameside, Kingston upon Thames, KT1 1TF, United Kingdom. Contact: info@ddcmanagementconsultancy.co.uk.

What we collect

This website has no forms that store your details. When you email us, through the links on this site or directly, we receive what your email contains.

• Your email address, your name and any signature details your email includes.
• Anything you choose to include, such as your organisation, your message and any attachments.
• For contributions, the article title, reference and version if you keep them in the pre-filled subject line, which you can edit.
• Separately, when you visit the site, Lovable independently processes technical request data as explained below.

Why we use it and our lawful basis

• To reply to your enquiry: our legitimate interests in responding to business enquiries. Where you ask about entering into a contract yourself, we also process it to take steps at your request before a contract.
• To read, consider and respond to contributions you email to us, and to let the thoughts shared help develop our writing and work as explained next to the contribution email link: our legitimate interests. Your name, contact details and organisation are not published.

What we do not do

We do not run a newsletter or mailing list and do not use your details for automated marketing. We do not make decisions based solely on automated processing that have legal or similarly significant effects. We do not sell your information.

Who provides services to us

Lovable hosts this website and independently processes visitors’ IP addresses, browser/user-agent information, requested URLs and timestamps to operate and protect its service. For these operational and security logs, Lovable acts as an independent controller, not as DDC’s processor, under its own Privacy Policy.

Google Workspace receives and processes DDC’s emails under the applicable service terms and the accepted Cloud Data Processing Addendum (CDPA). This email service is separate from website hosting; emails are answered personally and the website sends no automatic messages.

These services may involve international processing. Lovable’s own Privacy Policy describes its processing; Google’s applicable service terms and CDPA address contractual safeguards for international processing. This does not guarantee processing only in the UK or EU.

Lovable Privacy Policy

Google Cloud Data Processing Addendum

How long we keep it

• Enquiry emails not linked to a client relationship: up to 12 months after the enquiry is closed.
• Contribution emails: up to 12 months after our last meaningful contact with you.
• We may delete emails earlier. We keep them longer only where there is a justified legal need. Client records are handled separately under their own terms.
• We apply these periods when managing our mailbox; deletion is not automatic.
• Technical logs are governed by Lovable’s own retention criteria in its Privacy Policy, separately from DDC’s manual email retention periods.

Your rights

You can ask to access, correct or erase your information, to restrict how we use it, or object to our use based on legitimate interests. Where it applies, you can also ask for a copy in a portable format. Email info@ddcmanagementconsultancy.co.uk. We will respond within one month, unless the law allows longer.

Complaints

Please contact us first so we can try to help. You also have the right to complain to the UK Information Commissioner's Office (ICO).